Legal

Privacy Policy

Last updated: February 20, 2026

DesignPal (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at designpal.io (the “Website”) and use our design subscription services (the “Services”).

By accessing the Website or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website or Services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account information: Name, email address, company name, job title, and password when you create an account.
  • Billing information: Payment card details and billing address. Payment processing is handled by our third-party payment processor (Stripe); we do not store full credit card numbers.
  • Communications: Messages, design briefs, feedback, and other content you share through our platform or customer support channels.
  • Trial requests: Name, business email, company name, and role when you request a trial.

1.2 Information Collected Automatically

When you visit our Website, we automatically collect:

  • Device and browser information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
  • Usage data: Pages visited, time spent on pages, click patterns, referring URL, and navigation paths.
  • Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze usage. See Section 6 for details.

1.3 Information from Third Parties

We may receive information from third-party services you use to interact with us, such as Google OAuth for authentication or analytics providers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information (confirmations, invoices)
  • Respond to your requests, comments, and questions
  • Send marketing communications (with your consent, where required)
  • Monitor and analyze usage trends to improve user experience
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third parties that perform services on our behalf (payment processing, email delivery, analytics, cloud hosting).
  • Legal requirements: When required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
  • With your consent: When you have given us explicit permission to share your information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential cookies: Required for the Website to function properly (authentication, security).
  • Analytics cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics).
  • Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Website functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Opt-out: Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
  • Data portability: Request a copy of your data in a structured, machine-readable format.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@designpal.io.

8. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.

To exercise your California privacy rights, contact us at privacy@designpal.io.

9. International Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. We take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it, including Standard Contractual Clauses where applicable.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website with a revised “Last updated” date. Your continued use of the Website or Services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: