Question 1

How does the unlimited requests model work?

Accepted Answer

You can add as many design requests as you want to your queue. We work on them based on your plan's active request limit (1, 2, or 3 at a time). Once a request is completed, we move to the next one in your queue. There's no cap on total requests.

Question 2

What's the typical turnaround time?

Accepted Answer

Most requests are completed within 48 hours on the Starter plan, 24 hours on Growth, and same-day on Scale. Complex projects like full brand identities or multi-page websites may take longer — we'll give you a timeline upfront.

Question 3

What if I don't like the design?

Accepted Answer

Every plan includes unlimited revisions. We'll iterate until you're 100% satisfied. If we're not the right fit within the first 7 days, we'll refund you — no questions asked.

Question 4

Can I really pause or cancel anytime?

Accepted Answer

Yes. There are no contracts or commitments. Pause your subscription when you don't need design work, and resume when you do. Your unused days carry over. Cancel anytime with one click.

Question 5

What types of design do you cover?

Accepted Answer

We handle web design, landing pages, social media graphics, pitch decks, email templates, brand identity, packaging, print materials, infographics, illustrations, and more. If it's visual, we probably do it.

Question 6

Who are the designers?

Accepted Answer

Our team consists of senior designers with 5+ years of experience, specializing in SaaS, healthcare, nonprofits, fintech, cleantech, edtech, e-commerce, real estate, and consulting. You're not getting junior freelancers — you're getting professionals who understand your industry.

Question 7

How is DesignPal different from other design subscriptions?

Accepted Answer

Most design subscriptions charge $4,000–$5,000/month and take a generalist approach. DesignPal starts at $1,495/mo and our designers specialize in SaaS, healthcare, nonprofits, fintech, cleantech, edtech, e-commerce, real estate, and consulting — so you skip the education phase and get work that resonates with your audience from day one. No annual contracts, no waitlists.

Simple, transparent pricing

Starter

Growth

Scale

Hiring or traditional outsourcing? Neither.

Questions? We've got answers.

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